News for 'call centres'

IRIS Dena sinking: Navy sends Tarangini, Ikshak to assist Sri Lanka

IRIS Dena sinking: Navy sends Tarangini, Ikshak to assist Sri Lanka

Rediff.com5 Mar 2026

The vessel sank on March 4, 2026, approximately 20 nautical miles west of Galle, after reportedly being struck by a torpedo from a United States submarine.

'I Wish #MeToo Hadn't Fizzled Out'

'I Wish #MeToo Hadn't Fizzled Out'

Rediff.com4 Mar 2026

'The moment some news comes where somebody is accused of some crime, we are so quick to judge that person and call them a criminal, if that person is a very unlikable person. If we like that person, we immediately absolve her.'

Iran Rewrites Rules of War

Iran Rewrites Rules of War

Rediff.com17 Mar 2026

Iran is fighting a different war: Older, slower, and in some ways more dangerous. Iran doesn't need to shoot down an F/A-18. It only needs to make the Strait of Hormuz feel dangerous long enough for insurance markets, shipping companies, and oil futures traders to do the rest. Prem Panicker continues his must-read daily blog on the war in the Middle East.

Nepal votes in 1st general election since Gen Z protests

Nepal votes in 1st general election since Gen Z protests

Rediff.com5 Mar 2026

Nepalese citizens are voting in the general election, the first since protests toppled the previous government. Over 18.9 million are eligible to vote for the 275-member House of Representatives.

8 Germ Hotspots You Touch Every Day

8 Germ Hotspots You Touch Every Day

Rediff.com20 Feb 2026

Countless public surfaces, from cash machines to lift buttons, are touched by hundreds of people every day, often without a second thought.

Multinational pharma cos, Indian drugmakers diverge to mutual gain: How win-win is it?

Multinational pharma cos, Indian drugmakers diverge to mutual gain: How win-win is it?

Rediff.com11 Mar 2026

For decades, multinational pharmaceutical companies and Indian drugmakers worked in ways that supported each other: MNCs brought innovation and brands, while Indian companies built scale through generics and cost efficiency. There was an important overlap - generic drugs - but this is shrinking fast. And the consequences are reshaping India's gigantic pharmaceutical market.

Abhishek Banerjee Dares Amit Shah to Resign Amidst 'Clean Politics' Debate

Abhishek Banerjee Dares Amit Shah to Resign Amidst 'Clean Politics' Debate

Rediff.com9 Mar 2026

Trinamool Congress leader Abhishek Banerjee challenged Union Home Minister Amit Shah to resign, citing hypocrisy in Shah's call for 'clean politics' given his past arrest. Banerjee also criticised the Election Commission and defended his party's record.

Filmmaker Discusses 'The Voice of Hind Rajab'

Filmmaker Discusses 'The Voice of Hind Rajab'

Rediff.com6 Mar 2026

Tunisian filmmaker Kaouther Ben Hania discusses her docudrama 'The Voice of Hind Rajab,' which focuses on the tragic story of a six-year-old Palestinian girl killed during the Israel-Gaza conflict, and her motivations for making the film.

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

20% Shopping Centres Are Ghost Malls

20% Shopping Centres Are Ghost Malls

Rediff.com12 Dec 2025

Ghost malls have a vacancy rate of over 50 per cent.

Never required permission to buy Russian oil: Officials

Never required permission to buy Russian oil: Officials

Rediff.com6 Mar 2026

A senior government official asserts India's independence in purchasing Russian oil, stating that US sanctions waivers merely remove friction but do not dictate India's energy policy. The official highlights India's commitment to energy security and affordability for its citizens.

Has US Repeated Its Iraq Mistake?

Has US Repeated Its Iraq Mistake?

Rediff.com11 Mar 2026

Israel and the United States had a plan. Iran punched back. And now the Gulf is reeling, the world is beginning to feel the pain and, as on date, no one in Washington or Tel Aviv appears willing to admit that the punch has landed, notes Prem Panicker, continuing his must-read blog on the war in the Middle East.

Gurdaspur Murder Suspect Blames Others for Police Killings

Gurdaspur Murder Suspect Blames Others for Police Killings

Rediff.com28 Feb 2026

One of the accused in the Gurdaspur police killings has blamed his accomplices for the crime, while questions arise regarding the encounter death of another suspect, prompting calls for an independent investigation.

Five Arrested for Allegedly Poisoning Man in Odisha's Jajpur

Five Arrested for Allegedly Poisoning Man in Odisha's Jajpur

Rediff.com28 Feb 2026

Police in Odisha's Jajpur district have arrested five people in connection with the poisoning death of a 39-year-old man, Santosh Malik, following a property dispute and subsequent conspiracy.

How Corporate India Can Propel Women into Tech Leadership Roles

How Corporate India Can Propel Women into Tech Leadership Roles

Rediff.com8 Mar 2026

Top female executives are calling for corporate India to redesign workplace systems to support women's advancement into leadership roles in the technology sector, particularly in emerging fields like artificial intelligence.

Everday Heroine: 'No Matter What Happens At Home, I Have To Show Up'

Everday Heroine: 'No Matter What Happens At Home, I Have To Show Up'

Rediff.com4 Mar 2026

This Women's Day, meet Shanti, the woman who makes so many lives easier even though hers is anything but.

Trump is a 'dictator' and Modi is his slave: Kharge

Trump is a 'dictator' and Modi is his slave: Kharge

Rediff.com8 Mar 2026

AICC President Mallikarjun Kharge criticised Prime Minister Narendra Modi's relationship with US President Donald Trump, alleging that Modi is acting as Trump's 'slave' and jeopardising India's interests on trade, oil and foreign policy.

Rajnath Singh Vows to Tackle Crime, Joblessness in West Bengal

Rajnath Singh Vows to Tackle Crime, Joblessness in West Bengal

Rediff.com2 Mar 2026

Defence Minister Rajnath Singh addressed a rally in West Bengal, promising to tackle crime and joblessness if the BJP comes to power. He criticised the current government for allegedly favouring criminals and failing to protect women.

T20 World Cup: Sundar Waits Medical Clearance

T20 World Cup: Sundar Waits Medical Clearance

Rediff.com4 Feb 2026

Washington Sundar is recovering from a rib injury and undergoing workload assessment at the Centre of Excellence as selectors await a final call on his availability for the 2026 T20 World Cup.

Why taxis, autos, trucks in Maha are going off roads

Why taxis, autos, trucks in Maha are going off roads

Rediff.com5 Mar 2026

Transporters across Maharashtra have announced a statewide strike to protest against e-challans and other issues, potentially disrupting transport services including school buses and commercial vehicles.

Phase out universal subsidies: ADB-PwC study to 16th FC

Phase out universal subsidies: ADB-PwC study to 16th FC

Rediff.com16 Feb 2026

Governments should move away from universal subsidies towards tightly targeted transfers, backed by stricter eligibility norms, sunset clauses and periodic audits to curb leakages and improve spending efficiency, a joint study by Asian Development Bank and PwC has recommended.

Biker dies after falling into 15-feet-deep pit dug by DJB in Delhi

Biker dies after falling into 15-feet-deep pit dug by DJB in Delhi

Rediff.com6 Feb 2026

This incident comes weeks after the death of 27-year-old software engineer Yuvraj Mehta, who drowned after his car fell into a waterlogged pit near a construction site in Noida Sector 150 on the intervening night of January 16 and 17.

Young Sherlock Review: Tremendous Fun

Young Sherlock Review: Tremendous Fun

Rediff.com5 Mar 2026

Even with its convoluted plot and a bit of a mid-series sag, Young Sherlock is tremendous fun, applauds Deepa Gahlot.

The Bluff: Priyanka is a treat to watch

The Bluff: Priyanka is a treat to watch

Rediff.com26 Feb 2026

The pace at which Priyanka's Ercell fights off her enemies and secures her family into a bunker, you would forget you are in a Hollywood thriller, notes Divya Nair.

Air India banks on artificial intelligence to cut call centre costs

Air India banks on artificial intelligence to cut call centre costs

Rediff.com20 Jun 2024

Air India's use of artificial intelligence (AI) has had a huge impact on the airline major's call centre volumes and the technology integration has reduced costs by 100 times, a senior company executive said on Wednesday. The airline launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.

Kerala church, health body oppose bar hours extension

Kerala church, health body oppose bar hours extension

Rediff.com18 Feb 2026

The Malankara Orthodox Church opposes the Kerala government's decision to extend bar timings, fearing it will negatively impact the youth. The government defends the decision as a tourism-boosting measure already in place in tourist areas.

India concede late goal, lose to Vietnam in AFC Asian Cup opener

India concede late goal, lose to Vietnam in AFC Asian Cup opener

Rediff.com4 Mar 2026

The Indian women's football team suffered a narrow 2-1 defeat against Vietnam in their opening match of the AFC Asian Cup, conceding a late goal in injury time.

SIR row: Centre gives Y-plus security to Bengal CEO after threat

SIR row: Centre gives Y-plus security to Bengal CEO after threat

Rediff.com28 Dec 2025

The central government has provided armed security to West Bengal's Chief Electoral Officer following potential threats related to the ongoing Special Intensive Revision of electoral rolls.

Tirupati Laddu Reignites Political Battle In Andhra Pradesh

Tirupati Laddu Reignites Political Battle In Andhra Pradesh

Rediff.com21 Feb 2026

With TDP and YSRCP trying to score political points, the sacred laddu may well create a storm in days to come.

The Delicious Dessert India Forgot

The Delicious Dessert India Forgot

Rediff.com6 Mar 2026

Cook up one of the most elegant desserts of France at home -- it's a cinch to make.

'15 out of 10': Trump rates US war performance against Iran

'15 out of 10': Trump rates US war performance against Iran

Rediff.com5 Mar 2026

Trump claims the United States is performing exceptionally well in its ongoing conflict with Iran, citing weakened Iranian military capabilities and a strong US position.

Three Acquitted in 2015 Janakpuri Murder Case Due to Inconsistencies

Three Acquitted in 2015 Janakpuri Murder Case Due to Inconsistencies

Rediff.com2 Mar 2026

A Delhi court acquitted three men accused of a 2015 murder, citing material inconsistencies in the prosecution's case and unreliable witness testimonies.

Mumbai's Nehru Centre metro station is now called...

Mumbai's Nehru Centre metro station is now called...

Rediff.com13 Oct 2025

The Mumbai Congress has accused the ruling BJP of deliberately omitting Jawaharlal Nehru's name from the Science Centre Metro station on Line 3, alleging it's a deliberate attempt to malign his legacy.

Tata Sons Delays Decision on Chandrasekaran's Third Term

Tata Sons Delays Decision on Chandrasekaran's Third Term

Rediff.com24 Feb 2026

The Tata Sons board has deferred a decision on the re-appointment of Natarajan Chandrasekaran as Chairman, signaling potential differences within the group. Concerns were raised about losses in certain group companies and the listing of Tata Sons.

India, Israel upgrade ties to 'strategic partnership'; Modi backs Gaza peace

India, Israel upgrade ties to 'strategic partnership'; Modi backs Gaza peace

Rediff.com26 Feb 2026

India and Israel have elevated their relationship to a special strategic partnership, focusing on enhanced cooperation in trade, technology, and defense, while also addressing regional peace initiatives.

US-Israel-Iran Conflict: 'India Is Too Late In...'

US-Israel-Iran Conflict: 'India Is Too Late In...'

Rediff.com6 Mar 2026

'To suddenly give the impression of taking a position that is hostile to Iran, or, at least, not friendly to Iran, is not a good thing.'

HC notice to Assam CM Himanta over hate speech PILs

HC notice to Assam CM Himanta over hate speech PILs

Rediff.com26 Feb 2026

The Gauhati High Court has issued a notice to Assam Chief Minister Himanta Biswa Sarma in response to Public Interest Litigations (PILs) accusing him of hate speech, with the court also issuing notices to the Centre, state government, and DGP, and setting a hearing date for April 21.

Agricultural shift from subsidies to sustainability may be the way ahead

Agricultural shift from subsidies to sustainability may be the way ahead

Rediff.com26 Feb 2026

India is already a heavyweight in global farm trade in pockets such as rice exports, but experts are urging a pivot from a subsidy- and procurement-driven mindset to a productivity and nutrition strategy that still shields farmers from volatility.

Middle East Crisis: The New Fog of War

Middle East Crisis: The New Fog of War

Rediff.com13 Mar 2026

When everyone has footage and no one can verify it, the loudest voice wins, notes Prem Panicker who begins a daily blog on the War in the Middle East.

'We have been building AI before it became mainstream'

'We have been building AI before it became mainstream'

Rediff.com20 Feb 2026

'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'